Course Catalog

Work Readiness & Soft Skills Training

Employment Readiness and Soft Skills Training for anyone who is entering the workforce or wants to refresh their skills.

About This Course


The goal of this program is for participants to be able to achieve their professional goals. This includes having strong interpersonal skills, also known as soft skills. This specially designed training program allows participants to make the connection that your attitude and approach are highly important factors to achieving professional success. Role-play,  discussions,  experiential  learning,  interactive  and  innovative teaching methods support sessions. In addition, TBG Trains “reality classrooms” provide insight, reiterate the program objectives, and allow participants to practice and measure their performance.

Material Covered in This Course

  • Professional image building
  • Career-specific soft skills
  • Interviewing

What Comes Next?

At successful completion of the program, participants will be equipped with specific soft skills geared towards entry-level  employment in a variety of in-demand occupations. Some of these occupations include: Allied Health (Certified Nursing Assistant, Home Health Aide, Contact Tracer, Community Health Worker), Office Administration, Hospitality, Child Development Associate and Food Service.

Program Curriculum

Overview of training program

  • Identify and define professional culture
  • Triple A (Attitude, Attendance, and
  • Social Media Image/Presence

Identify and define work readiness qualities

  • Personal career development plan
  • Clarify the customer expectations
  • Delivering excellent service to the
    internal/external customer
  • L.E.A.R.N. techniques
  • Verbal/Non-verbal Communication
    Proactive listening techniques

Introduction to Work Readiness

Topics include but not limited to:

  • The Language of Business
  • Writing for the world of business
  • Telephone etiquette
  • Email etiquette

Workplace Survival Skills

  • Work and life balance-maintaining employment
  • Sexual harassment in the workplace
  • Computer ethics in the workplace
  • Remaining flexible wins promotions
  • Altering personal style to achieve work place

Introduction to Work Readiness

Topics include but are not limited to:

  • Time and personal management
  • Intensive mock and panel interviewing
  • Problem solving activities
  • Conflict resolution
  • Team building exercise

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Work Readiness & Soft Skills

At A Glance

Length of Program:
60 hours total

Training Location:
Virtual Classroom

Classes will not be held on federal holiday.

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