Course Catalog

Hospitality training

TBG Hospitality Bootcamp Training

American Hotel and Lodging, Educational Institute Hospitality Certification Training provided by Industry Experts.

About This Course

Overview

This course is facilitated by industry experts for students interested in pursuing hospitality careers. The students will gain the START Certification through the American Hotel and Lodging Educational Institute. A combined classroom and real-world experience approach will allow students to learn skills and apply them in the field as well as to network and connect with industry professionals

Material Covered in This Course

  • Job soft skills such as work etiquette, interviewing, communication, resume writing, team work and time management
  • Hospitality industry information about hotel operations, food and beverage operations
  • Networking with industry professionals

What Comes Next?

At successful completion of the program, students will gain the American Hotel & Lodging Educational Institute START Certification. The AHLEI START Certification is internationally recognized and consists of “180 hour curriculum that provides an overview of the lodging industry and an in depth look at line-level positions.”
Successful completion of the START certification will allow students to receive an additional certification in an entry level position, i.e. Restaurant Server, Guestroom Attendant, and Front Desk Associate.

Program Curriculum

Week 1
  • Describe Hospitality Career opportunities
  • Describe the attributes of a Professional Culture
  • Identify personal credit weaknesses and strengths
  • Describe the effect the lodging and tourism industry has on the U.S. economy
  • Identify what type of guests stay at hotels
  • Explain how hotels are owned and operated
  • Describe the advantages and disadvantages to a
    hospitality career
Week 2
  • Describe the differences between “good service”
    and “excellent service”
  • Explain techniques useful to managing conflict
    (non-verbal & verbal communication)
  • Identify the attitudes of service at multiple hotels
    and hotel tours.
  • Isolate personal experience transferable to a Hospitality resume
  • Identify the necessary components of a successful
    interview
Week 3
  • Identify the most useful websites for Hospitality
    Employment
  • Develop a Hospitality focused resume
  • Define diversity and working in a team environment
Week 4
  • Explain techniques useful to managing conflict
    (non-verbal & verbal communication)
  • Identify the attitudes of service at multiple hotels
    and hotel tours.
  • Isolate personal experience transferable to a Hospitality resume
  • Identify the necessary components of a successful
    interview
Week 5
  • Explain common hotel food and beverage
    terminology
  • Describe an employment plan with goals and
    obstacles
  • List and apply to on-line employment
Week 6
  • Summarize strategies and tips for self-management
    and time management
  • Explain continuing education opportunities
  • List and apply to on-line employment

TBG Hospitality Bootcamp Training

At A Glance

Length of Program:
180 hours total

Training Location:
Virtual Classroom

Holidays:
Classes will not be held on federal holiday.

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