Course Catalog

Concierge

Concierge Essentials Training

This training program utilizes the National Apartment Leasing Professional (NALP) Certification incorporated with a customized curriculum on how to effectively deliver excellent guest services in the residential property management industry.

About This Course

Overview

This program utilizes the National Apartment Leasing Professional (NALP) Certification incorporated with a customized curriculum to train students to effectively deliver excellent guest services in the residential property management industry.

Material Covered in This Course

  • Creating effective marketing plans
  • Preparing prospects for the next steps in the rental process
  • Responding to resident issues and maintenance requests

What Comes Next?

At successful completion of the program, students will be equipped with the Certified Guest Service Professional Certification, the National Apartment Leasing Professional Certification, and Fair Housing Training. At the completion of successfully participating and passing the NALP, CGSP, and Fair Housing training students will be well equipped and credentialed to begin and progress in the residential property management industry.

Program Curriculum

  • Researching the competition and building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Creating effective marketing plans
  • Relationship sales processes and evaluating your personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Preparing prospects for the next steps in the rental process
  • Applying fair housing law and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • Move-in processes
  • Responding to resident issues and maintenance requests
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey

Concierge Essentials

At A Glance

Length of Program:
 80 hours total

Training Location:
Virtual Classroom

Holidays:
Classes will not be held on federal holiday.

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