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RIA Radio Interview with TBG President & Founder Vivica Brooks

Vivica Brooks, President & Founder of TBG, sits down with RIA Radio to chat about workforce training, Hospitality Bootcamp and her top tips for excellent customer service.

Listen to the broadcast here.

Here a Few of the Great Quotes from Vivica’s Interview

“It’s really about the human capital. I can buy milk anywhere. But it’s that person who says, “Hi. Good morning, or who smiles. It’s those little things that really make a difference and help build customer loyalty.”

“Be sure to train your people. Have a structured onboarding program that allows them to understand your company’s mission, values, and the types of service that you want to deliver.”

 

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