RIA Radio Interview with TBG President & Founder Vivica Brooks
Vivica Brooks, President & Founder of TBG, sits down with RIA Radio to chat about workforce training, Hospitality Bootcamp and her top tips for excellent customer service.
Here a Few of the Great Quotes from Vivica’s Interview
“It’s really about the human capital. I can buy milk anywhere. But it’s that person who says, “Hi. Good morning, or who smiles. It’s those little things that really make a difference and help build customer loyalty.”
“Be sure to train your people. Have a structured onboarding program that allows them to understand your company’s mission, values, and the types of service that you want to deliver.”